Returns & Exchanges

At Kakadu Plum Co, we take pride in the quality of our native Australian superfoods. If you receive a damaged or incorrect item, we offer a 14-day return window to ensure your complete satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer care team within 14 days of receiving your order, providing your order number and clear photos of any damaged or incorrect products.

• 2.
  Return Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) and provide the correct return shipping address for our warehouse.

• 3.
  Pack Securely

  Ensure the items are unopened and in their original packaging, then ship them back to us using a tracked postal service to prevent loss in transit.

• 4.
  Refund Processing

  After we receive and inspect your returned goods, we will process a refund to your original payment method or arrange for a replacement to be sent immediately.